Can State Farm require me to use their preferred body shop?

No. Texas law gives you the right to choose your own repair facility. State Farm may recommend a shop from their direct-repair program, but you can bring your vehicle to Platinum Auto Collision and your claim is handled the same way.

Do you work directly with State Farm adjusters?

Yes. We document the damage with photos and measurements, submit the estimate to your State Farm adjuster, and negotiate any supplement needed so the repair is completed to factory procedures.

Who pays my deductible on a State Farm claim?

Your deductible is owed to the shop at delivery on a first-party claim. If another driver was at fault and their carrier accepts liability, you usually pay nothing. We review your specific claim with you before work begins.

State Farm claims

State Farm Collision Claim Help in Pantego & Arlington, TX

Platinum Auto Collision repairs State Farm claims every week for drivers across Tarrant and Dallas County. We handle the estimate, the photos, the adjuster calls, and any supplement, so you only have to drop off the vehicle and pick it up repaired.

Call 817-677-9244 Get a free estimate

State Farm may point you to a Select Service shop. That is a recommendation, not a requirement — in Texas the choice of repair facility is yours, and your policy benefits do not change when you choose us.

How your State Farm claim works with us

1Report the accident to State Farm and get your claim number
2Bring the vehicle to us for a free written estimate
3We upload documentation and communicate with your adjuster
4Repairs begin once the estimate is agreed; supplements handled by us
5Pick up your vehicle with a written lifetime warranty on our workmanship

Good to know

State Farm claim number and policyholder name speed up approval
Rental coordination through Enterprise while your car is with us
Certified repair procedures for BMW, Mercedes-Benz, Lexus, Toyota and Audi

State Farm claims line

800-732-5246

Already have a claim number? Bring it with you and we take it from there.

State Farm claim questions

Can State Farm require me to use their preferred body shop?: No. Texas law gives you the right to choose your own repair facility. State Farm may recommend a shop from their direct-repair program, but you can bring your vehicle to Platinum Auto Collision and your claim is handled the same way.
Do you work directly with State Farm adjusters?: Yes. We document the damage with photos and measurements, submit the estimate to your State Farm adjuster, and negotiate any supplement needed so the repair is completed to factory procedures.
Who pays my deductible on a State Farm claim?: Your deductible is owed to the shop at delivery on a first-party claim. If another driver was at fault and their carrier accepts liability, you usually pay nothing. We review your specific claim with you before work begins.