Can Allstate require me to use their preferred body shop?

No. Texas law gives you the right to choose your own repair facility. Allstate may recommend a shop from their direct-repair program, but you can bring your vehicle to Platinum Auto Collision and your claim is handled the same way.

Do you work directly with Allstate adjusters?

Yes. We document the damage with photos and measurements, submit the estimate to your Allstate adjuster, and negotiate any supplement needed so the repair is completed to factory procedures.

Who pays my deductible on a Allstate claim?

Your deductible is owed to the shop at delivery on a first-party claim. If another driver was at fault and their carrier accepts liability, you usually pay nothing. We review your specific claim with you before work begins.

Allstate claims

Allstate Collision Claim Help in Pantego & Arlington, TX

Allstate claims are handled here from first call to final delivery. We document the damage, submit a complete estimate, and follow up on supplements so your vehicle is repaired to pre-accident condition instead of to the cheapest available number.

Call 817-677-9244 Get a free estimate

Allstate's Good Hands Repair Network is optional. In Texas the repair facility is your choice, and choosing us does not affect your coverage.

How your Allstate claim works with us

1File the claim with Allstate and get your claim number
2Bring the vehicle in for a free written estimate
3We submit documentation and manage adjuster communication
4Approved repairs begin; supplements handled by our team
5Pick up with a written lifetime warranty on our workmanship

Good to know

Allstate direct-pay and third-party liability claims accepted
Frame and structural measurement documented for the file
Rental coordination through Enterprise Rent-A-Car

Allstate claims line

800-255-7828

Already have a claim number? Bring it with you and we take it from there.

Allstate claim questions

Can Allstate require me to use their preferred body shop?: No. Texas law gives you the right to choose your own repair facility. Allstate may recommend a shop from their direct-repair program, but you can bring your vehicle to Platinum Auto Collision and your claim is handled the same way.
Do you work directly with Allstate adjusters?: Yes. We document the damage with photos and measurements, submit the estimate to your Allstate adjuster, and negotiate any supplement needed so the repair is completed to factory procedures.
Who pays my deductible on a Allstate claim?: Your deductible is owed to the shop at delivery on a first-party claim. If another driver was at fault and their carrier accepts liability, you usually pay nothing. We review your specific claim with you before work begins.