Can Progressive require me to use their preferred body shop?

No. Texas law gives you the right to choose your own repair facility. Progressive may recommend a shop from their direct-repair program, but you can bring your vehicle to Platinum Auto Collision and your claim is handled the same way.

Do you work directly with Progressive adjusters?

Yes. We document the damage with photos and measurements, submit the estimate to your Progressive adjuster, and negotiate any supplement needed so the repair is completed to factory procedures.

Who pays my deductible on a Progressive claim?

Your deductible is owed to the shop at delivery on a first-party claim. If another driver was at fault and their carrier accepts liability, you usually pay nothing. We review your specific claim with you before work begins.

Progressive claims

Progressive Collision Claim Help in Pantego & Arlington, TX

Progressive claims often start with a photo estimate that misses hidden structural or sensor damage. We re-inspect the vehicle, document what the photos could not show, and submit a supplement so the repair is done to factory specification rather than to the first number in the file.

Call 817-677-9244 Get a free estimate

Progressive's network shops are optional. Texas drivers choose their own repair facility, and we handle every step of the Progressive claim on your behalf.

How your Progressive claim works with us

1Open the claim with Progressive and save your claim number
2Bring the car in for a free written estimate and full inspection
3We submit our documentation and request any needed supplement
4Repairs proceed with OEM-quality parts and certified procedures
5Pick up repaired, with a written lifetime warranty on our workmanship

Good to know

ADAS calibration documented and billed correctly on Progressive claims
We push back on aftermarket parts where safety systems are involved
Rental setup and status updates at every stage

Progressive claims line

800-776-4737

Already have a claim number? Bring it with you and we take it from there.

Progressive claim questions

Can Progressive require me to use their preferred body shop?: No. Texas law gives you the right to choose your own repair facility. Progressive may recommend a shop from their direct-repair program, but you can bring your vehicle to Platinum Auto Collision and your claim is handled the same way.
Do you work directly with Progressive adjusters?: Yes. We document the damage with photos and measurements, submit the estimate to your Progressive adjuster, and negotiate any supplement needed so the repair is completed to factory procedures.
Who pays my deductible on a Progressive claim?: Your deductible is owed to the shop at delivery on a first-party claim. If another driver was at fault and their carrier accepts liability, you usually pay nothing. We review your specific claim with you before work begins.